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Disclaimer

1. General Disclaimer

MyEncore CC provides the MyEncore SchoolsApp service on an "AS IS" and "AS AVAILABLE" basis. While we strive to provide high-quality service, we make no warranties or representations about the suitability, reliability, availability, timeliness, security, or accuracy of the service for any purpose.

2. Service Availability Disclaimer

2.1 No Guarantee of Continuous Service

MyEncore does not guarantee that the service will be:

• Available 24/7 without interruption
• Free from errors, bugs, or technical issues
• Compatible with all devices or operating systems
• Immune from cyber attacks or security breaches
• Capable of handling unlimited concurrent users

2.2 Planned and Unplanned Outages

Service interruptions may occur due to:

• Scheduled maintenance and system updates
• Hardware or software failures
• Internet connectivity issues
• Third-party service provider outages
• Force majeure events (natural disasters, power outages, etc.)

3. Data and Information Disclaimer

3.1 Data Accuracy

MyEncore is not responsible for:

• The accuracy, completeness, or currency of data entered by users
• Errors in calculations or reports generated by the system
• Data corruption due to user error or system malfunction
• Loss of data due to hardware failures or other technical issues

3.2 User Data Responsibility

Users are solely responsible for:

• Verifying the accuracy of all data entered into the system
• Maintaining regular backups of critical information
• Ensuring compliance with data protection regulations
• Obtaining necessary consents for data processing

4. Educational and Regulatory Compliance

4.1 Educational Standards

While MyEncore SchoolsApp is designed to support educational administration, we make no warranty that the service will:

• Meet all specific educational requirements or standards
• Comply with all local, provincial, or national educational regulations
• Replace professional educational judgment or decision-making
• Guarantee improved educational outcomes

4.2 Regulatory Compliance

Users are responsible for ensuring their use of the service complies with:

• Local educational regulations and policies
• Student privacy and protection laws
• Data protection and privacy regulations (POPIA, etc.)
• Financial and accounting standards for educational institutions

5. Third-Party Services and Integrations

5.1 External Dependencies

MyEncore SchoolsApp may integrate with or depend on third-party services including:

• SMS and communication providers
• Payment processing services
• Cloud storage and infrastructure providers
• Educational system integrations (SASAMS, etc.)

5.2 Third-Party Liability

MyEncore is not responsible for:

• Failures or outages of third-party services
• Changes to third-party APIs or integration methods
• Costs associated with third-party service usage
• Data security or privacy practices of third-party providers

6. Financial and Business Impact

6.1 No Business Outcome Guarantee

MyEncore makes no warranty that use of the service will result in:

• Cost savings or improved efficiency
• Increased revenue or enrollment
• Reduced administrative workload
• Improved parent or student satisfaction
• Better academic or operational outcomes

6.2 Financial Loss Limitation

MyEncore shall not be liable for any indirect, incidental, or consequential damages including:

• Lost profits or business opportunities
• Costs of alternative services or solutions
• Staff time or productivity losses
• Regulatory fines or penalties

7. Security and Privacy

7.1 Security Measures Limitation

While MyEncore implements industry-standard security measures, we cannot guarantee:

• Complete protection against all cyber threats
• Prevention of all unauthorized access attempts
• Immunity from zero-day vulnerabilities
• 100% secure data transmission or storage

7.2 User Security Responsibility

Users are responsible for:

• Maintaining strong, secure passwords
• Keeping login credentials confidential
• Reporting suspected security incidents promptly
• Following security best practices and guidelines

8. Technical Support Limitations

8.1 Support Scope

Technical support is provided on a best-effort basis and is limited to:

• Standard business hours (Monday-Friday, 8:00 AM - 5:00 PM SAST)
• Issues directly related to the MyEncore service
• Standard usage and configuration questions
• Documented features and functionality

8.2 Support Exclusions

Technical support does not include:

• Custom development or modifications
• Training beyond standard documentation
• Support for third-party integrations
• 24/7 emergency support (unless separately contracted)

9. Intellectual Property Protection

This disclaimer does not limit MyEncore's intellectual property rights. All software, trademarks, and proprietary technologies remain the exclusive property of MyEncore CC regardless of any service limitations or disclaimers.

10. Changes to Service

MyEncore reserves the right to:

• Modify, update, or discontinue features at any time
• Change pricing, terms, or service offerings
• Suspend or terminate user accounts for policy violations
• Update this disclaimer without prior notice

11. User Acknowledgment

By using MyEncore SchoolsApp, you acknowledge that you have read, understood, and agree to this disclaimer. You further acknowledge that:

• You understand the limitations and risks associated with cloud-based software services
• You will not rely solely on the service for critical operational decisions
• You will maintain appropriate backup and contingency plans
• You accept responsibility for your own use of the service

12. Governing Law

This disclaimer is governed by the laws of South Africa. Any disputes arising from or related to this disclaimer will be resolved in South African courts.

13. Contact Information

For questions about this disclaimer or to report service issues:

MyEncore CC
Email: support@myencore.co.za
Legal: privacy@myencore.co.za
Phone: 061 542 8842
Address: 524 Retriever Street, Garsfontein
Website: https://myencore.co.za