Purpose: This Manual is published in compliance with section 51 of the Promotion of Access to Information Act, 2000 (Act 2 of 2000) ("PAIA"). It sets out the procedure to be followed by any person who wishes to request access to a record held by MyEncore CC.
POPIA note: Where a request involves personal information, sections 14 and 23 of the Protection of Personal Information Act, 2013 (Act 4 of 2013) ("POPIA") apply. Data subjects may exercise the rights set out in section 5 of POPIA by contacting our Information Officer.
| Name of Private Body | MyEncore CC |
|---|---|
| Type of Entity | Close Corporation registered in the Republic of South Africa |
| Registration Number | 1995/005324/23 |
| Trade Name | MyEncore SchoolsApp |
| Physical & Postal Address | 524 Retriever Street, Garsfontein, Pretoria, 0081, South Africa |
| Website | https://www.myencore.co.za |
| General Email | [email protected] |
In terms of section 1 of PAIA and section 1 of POPIA, the Head of the private body is the Information Officer. All requests for access to records, and all queries relating to personal information, must be directed to:
Information Officer
Name: Jacques du Preez
Designation: Member, MyEncore CC
Postal Address: 524 Retriever Street, Garsfontein, Pretoria, 0081
Email: [email protected]
Telephone: +27 72 049 4883
Deputy Information Officer
No Deputy Information Officer has been designated. All requests must be directed to the Information Officer above.
The Information Regulator has, in terms of section 10 of PAIA, compiled a Guide containing such information as may reasonably be required by a person who wishes to exercise any right contemplated in PAIA and POPIA. The Guide is available in each of the official languages and is published at:
Copies of the Guide may be obtained from:
The Information Regulator (South Africa)
JD House, 27 Stiemens Street, Braamfontein, Johannesburg, 2001
P.O. Box 31533, Braamfontein, Johannesburg, 2017
Tel: +27 10 023 5200
Email: [email protected]
As at the date of this Manual, MyEncore CC has not published a notice under section 52(2) of PAIA. The following records are voluntarily made available to the public without the need for a formal PAIA request:
The records held by MyEncore CC may be grouped into the following categories. Not all records in every category will necessarily be accessible — access is subject to the grounds for refusal set out in Chapter 4 of Part 3 of PAIA.
MyEncore CC operates as an Operator (POPIA s1) on behalf of customer schools. The school is the Responsible Party for learner, parent, and staff personal information. The following categories of personal information are processed on behalf of customers:
Requests by data subjects relating to records held on behalf of a customer school should ordinarily be directed to that school as the Responsible Party. MyEncore will assist the school to respond, in line with the operator obligations in section 21 of POPIA.
Subprocessor disclosure: The full list of operators (subprocessors) MyEncore CC engages to process personal information on behalf of customer schools is published at www.myencore.co.za/legal/subprocessors.html under POPIA Section 11. This list includes infrastructure, communications, payment, AI/ML, app distribution, and authentication subprocessors with applicable cross-border-transfer safeguards under POPIA Section 72.
A requester must use Form 2 (Form of Request for Access to Record of Private Body) prescribed by the Regulations to PAIA (GNR.965 of 14 October 2021). The form is available from:
The completed Form 2 must be submitted to the Information Officer at the contact details set out in section 2 of this Manual. Submissions by email to [email protected] are accepted.
The request must:
Fees are charged in accordance with the Regulations to PAIA. The Information Officer will, on receipt of a request, notify the requester of the required deposit (if any) and the access fee payable before the record is made available.
| Fee | Amount (ZAR) |
|---|---|
| Request fee (payable by all requesters except a personal requester) | R 50.00 |
| Photocopy of A4 page | R 1.10 per page |
| Printed copy of A4 page | R 0.75 per page |
| Copy in computer-readable form (USB / electronic) | R 70.00 (USB) / electronic delivery: nil |
| Search and preparation time exceeding six hours | R 145.00 per hour or part thereof |
| Postage | Actual cost |
Fees are subject to change as prescribed by the Minister of Justice and Correctional Services. The current Regulations prevail in the event of any inconsistency with the amounts above.
The Information Officer will respond to the request within 30 days of receipt, or such extended period as may be permitted by section 57 of PAIA. The response will state whether access is granted, the form of access, applicable fees, and — if access is refused — the grounds for refusal and the requester's right to lodge an internal appeal (which does not apply to private bodies) or to apply to court / the Information Regulator under section 77A of PAIA.
MyEncore CC may refuse a request for access in accordance with the grounds set out in Chapter 4 of Part 3 of PAIA, including:
The public interest override in section 70 of PAIA will be applied where applicable.
A requester who is dissatisfied with a decision of the Information Officer may, in terms of section 77A of PAIA, lodge a complaint with the Information Regulator or apply to a court of competent jurisdiction for appropriate relief within 180 days of the decision.
The Information Regulator (South Africa)
JD House, 27 Stiemens Street, Braamfontein, Johannesburg, 2001
P.O. Box 31533, Braamfontein, Johannesburg, 2017
Tel: +27 10 023 5200
Complaints email: [email protected]
POPIA complaints email: [email protected]
Personal information held by MyEncore CC is processed in accordance with the eight conditions for lawful processing in Chapter 3 of POPIA. Details of how personal information is collected, processed, secured, and retained are set out in:
Data subjects have the rights set out in section 5 of POPIA, including the right to be notified of processing, to access personal information, to request correction or deletion, to object to processing, and to lodge a complaint with the Information Regulator.
This Manual is available:
This Manual will be reviewed and updated as required, and at least annually. The "Last Updated" date at the top of this page indicates the date of the most recent revision.
Signed for and on behalf of MyEncore CC
Jacques du Preez · Information Officer · 13 May 2026