New from MyEncore
Fee Recovery is the bursar's automated reminder workflow — SMS at 30 days, email + statement at 45, WhatsApp at 60, demand letter PDF at 60+, attorney handover packet at 90+. You stay in control; the system does the chasing. Assistant before attorney.
If your week ends with a list of "still need to call about fees", the system has already failed you.
It's 15:00. The bursar opens the fee aged report. Sixteen parents at 30+ days. Eight at 60+. Three at 90+.
The reminders haven't gone out yet. The principal asked for a draft demand letter last week and it's still on someone's to-do list. One of the 90+ parents has stopped answering the phone. The attorney needs a packet by Friday and nobody has built one yet.
So the bursar puts the rest of the afternoon aside, opens a Word template, types the same 30-day reminder for the fourteenth time, copy-pastes parent names from one window to another, manually adds the statement attachment, and starts working through the list. By 17:30 only 4 of the 16 are done.
That's the work Fee Recovery removes. The reminders are drafted at 07:00. The demand letters are pre-rendered with your school letterhead and bursar signature. The attorney handover packet is one click. The bursar reviews, approves, moves on with their actual job.
Three steps. The bursar stays in the loop at every escalation. The system handles the typing.
Every morning at 07:00 the cron scans your open invoices, calculates the right stage based on days overdue, drafts the message in the right channel (SMS, email, WhatsApp, demand letter PDF), and queues it.
Open the Review Queue. Scan the drafts. Click Approve / Edit / Skip / Skip-Invoice. After two weeks the gentle reminders become Bulk Approve. After 30 days clean, switch to Auto for the early stages.
Day 60 generates a school-letterhead demand letter PDF with bursar signature and Pay-Now QR. Day 90 compiles an attorney handover packet (PDF + CSV bundle) you forward to your school's attorney.
One flat monthly fee. Generous free trial. Free above the R15k/mo Netcash bundle threshold — if the platform is already earning, you shouldn't pay twice.
Then, from day 61:
flat · per school · ZAR · final price (no VAT added)
SMS and WhatsApp message costs pass through at wholesale (SMSWeb retail R0.40/SMS, WhatsApp at Meta rates).
Fee Recovery is a software assistant, not a debt collector. We have deliberately left out anything that crosses the regulatory or ethical line.
We do not report to TransUnion, Experian or any bureau. Listing is a regulated activity that needs a registered credit provider.
Statutory s129 notices have to be drafted and issued by a qualified attorney. We don't generate them. We don't send them.
Statutory or registered-post service of legal documents is the attorney's job. We compile the packet; you forward it.
All payments continue to flow through your existing Netcash or EFT rails. Fee Recovery never holds, releases or routes a rand.
Parent fee debt is private. No public Facebook posts, no Hello-Peter complaints, no parent lists shared with anyone.
Even in Auto mode, demand letters and attorney packets stop for bursar review. Every legal-toned send is a human decision.
Fee recovery is special-personal information under POPIA. We treat it that way from the first SMS to the final attorney handover.
POPIA aligned
Section 5 (minimality) and section 26 (special personal information) considered — only existing fee + parent data is processed.
Schools Act respected
Reminders and demand letters are presented as school correspondence, on your letterhead, signed by your bursar.
Full audit trail
Every queue, approve, edit, skip, send, reverse logged with timestamp, admin ID, IP and SHA-256 hash of generated PDFs.
You stay in control
Demand letters never auto-send. Attorney packets never auto-send. Every escalation is a bursar decision.
15-minute walkthrough on Zoom or in person. We'll show you the Review Queue with your real outstanding invoices loaded, the demand letter PDF rendered with your school letterhead, and the attorney handover packet for a 90+ day case. No sales pressure — we want pilot schools who actually want this.