Our Commitment to Trust
Schools entrust us with sensitive learner and family data. We take that responsibility seriously. MyEncore is built with security, privacy, and reliability as foundational requirements - not afterthoughts.
This Trust Centre provides transparency about how we protect your data, maintain service availability, and ensure compliance with South African regulations.
Trust Centre Resources
Security
How we protect your data with encryption, access controls, secure development practices, and ongoing security monitoring.
View Security PracticesHosting & Data
Where your data is stored, our cloud infrastructure, data centres, and how we handle data processing and storage.
View Hosting DetailsResilience & Recovery
How we ensure service availability, backup procedures, disaster recovery, and our uptime commitments.
View Resilience DetailsLegal & Compliance
POPIA compliance, privacy policy, terms of service, and our legal obligations in handling school data.
View Legal InformationKey Trust Commitments
Data Encryption
All data encrypted at rest and in transit using industry-standard AES-256 and TLS 1.3 protocols.
POPIA Compliant
Full compliance with South Africa's Protection of Personal Information Act requirements.
Regular Backups
Automated daily backups with secure off-site storage. Data can be restored if ever needed.
Access Controls
Role-based permissions ensure staff only access data relevant to their function.
Audit Logging
All data access is logged for accountability and incident investigation.
Secure Infrastructure
Hosted on enterprise cloud infrastructure with physical and network security.
Questions About Security?
If you have specific security questions or need additional documentation for your school's compliance requirements, please contact us.