Cloud Infrastructure
MyEncore runs on enterprise-grade cloud infrastructure:
Enterprise Cloud Providers
We use established cloud providers with comprehensive security certifications, physical security, and compliance standards.
Infrastructure Security
Our cloud environments are configured following security best practices: network isolation, firewalls, intrusion detection, and regular security assessments.
Scalable Architecture
Our infrastructure scales to handle usage demands, ensuring responsive performance during peak periods like start of term.
Redundancy
Critical systems run across multiple availability zones to protect against hardware failures and ensure service continuity.
Data Centre Security
Physical security of data centres:
Physical Access Controls
Data centres have 24/7 security guards, biometric access controls, and surveillance systems. Only authorized personnel can access server areas.
Environmental Controls
Climate control, fire suppression, and power redundancy protect hardware from environmental risks.
Certifications
Our cloud providers maintain security certifications including ISO 27001, SOC 2, and other industry standards.
Data Processing
How we handle your school's data:
Data Isolation
Each school's data is logically isolated. Schools cannot access other schools' data. Strict access controls prevent cross-contamination.
Minimal Data Collection
We collect only the data necessary to provide our services. We don't gather information for marketing or advertising purposes.
Data Processing Location
Data processing occurs on our secure cloud infrastructure. We don't transfer data to unauthorized third parties.
Third-Party Services
Where we use third-party services (e.g., payment processing), we ensure they meet appropriate security and compliance standards.
Data Retention
Our approach to data storage and retention:
Active Data
Current learner and school data is stored securely and accessible throughout your subscription.
Historical Records
Schools can retain historical records for past learners as required for educational records keeping.
Data Export
Schools can export their data at any time. You maintain ownership of your school's information.
Account Termination
If you end your subscription, we provide a data export and then securely delete your data according to our retention policy.
Data Ownership
Your school owns your data. MyEncore processes data on behalf of schools to provide our services. We don't sell data, use it for advertising, or claim ownership of school information. You can request data export or deletion at any time.